General Terms and Conditions
General Terms and Conditions (GTC)
Boardinghouse Rathsmühle
Schloss-Rahe-Straße 19 e and 17
52072 Aachen-Laurensberg
Reservations via:
info@rathsmuehle.de
www.schlossrahe.de
Schloss Rahe GmbH
Schloss-Rahe-Straße 15
52072 Aachen
Tel. 0241-9367-0
Fax: 0241- 9367-1099
- nachfolgend „Beherbergungsstätte“ genannt-
§1 General
1.1 These terms and conditions apply to contracts for the rental of apartments for accommodation within the framework of a boarding house operation, as well as to all other services and deliveries provided by the provider to the customer.
1.2 These terms and conditions become a binding contractual basis upon booking an apartment.
1.3 The customer is obliged to provide the provider with a valid email address when making a booking. All access data will be sent to this address when the booking is made.
1.4 The condition of the apartment is proper and without any noticeable defects. The customer confirms the proper condition of the apartment and the completeness of the accessories upon taking possession.
1.5 The subletting or re-letting of a rented apartment, as well as its use for purposes other than accommodation, requires the prior written consent of the provider.
§ 2 Conclusion of contract / partners
2.1. The contract is concluded by
2.1.1 the provider's written confirmation of a reservation made by the customer.
Written confirmation also includes a contract concluded by telex via email.
2.1.2 the acceptance of the customer's application by the provider.
2.2. The contracting parties are the provider and the customer.
2.3. If a third party has placed the order, they shall be liable to the provider together with the customer for all obligations arising from the accommodation amount.
§ 3 Services, prices, payment, offsetting
3.1 The provider's offers are subject to change and non-binding. Declarations of acceptance and all related descriptions of the scope of services require the provider's written, telex or telephone confirmation to be legally valid. The same applies to additions, amendments, or subsidiary agreements.
3.2 After conclusion of an accommodation contract and performance of the agreed and timely payment by the customer, the provider is obligated to keep an apartment available for the customer and to provide the agreed services.
3.3 The provider's employees are not authorized to make verbal side agreements or give verbal assurances that go beyond the content of the written contract. Agreements are only binding if they have been confirmed in writing by the provider.
3.4 The customer is obliged to pay the applicable or agreed prices for the provision of the apartments and any other services used by them. This also applies to services and expenses incurred by the provider to third parties.
3.5 The total price of the booking (accommodation costs plus any special services booked) is due upon booking, at the latest upon arrival on site. Other payment terms require written agreement. If payment or refund is made by bank transfer, the provider is entitled to charge the customer additional costs incurred in connection with the payment transaction, in particular for international transfers or transfers via foreign credit institutions.
By providing their credit card details, the customer irrevocably authorizes the provider to debit all costs arising from the rental of apartments for accommodation, as well as all costs for other services and deliveries provided by the provider to the customer. This also applies explicitly to the loss of accessories or damage to items provided/to the apartment for which the customer is responsible.
3.7 In the event of an unauthorized chargeback on the credit card (charge bank), the provider reserves the right to charge a flat-rate processing fee of €100.00 for the costs incurred. The customer reserves the right to prove that the provider has incurred no or less damage.
3.8 The customer may only offset counterclaims of the provider with undisputed or legally established claims arising from this contractual relationship. The same applies to the retention of payments.
3.9 The price list may be updated on an ongoing basis. The updated prices shall replace the previously valid prices and become part of this contract. The customer shall be notified of the update in writing in good time before the start of use. In the event of a price increase, the customer shall have an extraordinary right of termination at the beginning of the proposed increase in addition to the reasons for termination specified in § 8. This extraordinary right of termination must be declared in writing no later than 1 week after notification of the price increase. The date of receipt by the provider shall determine the timeliness of the termination.
3.10 If the customer defaults on the payment of due invoices, they shall be obliged to pay default interest at a rate of 5% above the base rate of the European Central Bank. The provider's assertion of further default interest, in particular proof of higher damages, is not excluded.
3.11 All accommodation/overnight rates include 7% value added tax. If the period of use of an apartment exceeds 6 months, the customer is obliged to pay the increased value added tax (then 19%) to the provider.
3.12 For stays of several days, rooms are not cleaned daily. Fresh towels, toilet paper, and other standard hotel room items can be obtained at any time during your stay. For stays of more than seven nights, a full room cleaning will be carried out.
Additional linen or towels can be provided daily for an agreed fee upon request.
3.13 This is a boarding house, i.e., there is no staffed reception on site. An emergency number is posted at the boarding house for emergencies. If the emergency service is called due to the customer's own fault (incorrect code entry, failure to check messages at the email address provided), the accommodation provider is entitled to charge a flat-rate expense allowance of €50 (plus statutory VAT) per call-out.
§ 4 Provision, handover, and return of the apartment
4.1 The customer does not acquire any claim to the provision of a specific apartment.
4.2 The apartments are available from 3:00 p.m. on the day of arrival.
4.3 On the agreed departure day, the apartment must be vacated and made available by 10:00 a.m. at the latest. After this time, the provider may charge 100% of the daily rate for use beyond the contract period due to the late vacating of the apartment. This does not justify any contractual claims on the part of the customer. The customer is free to prove that the provider has incurred no or significantly less damage.
4.4 The accommodation provider undertakes to provide the rooms booked in accordance with this contract at the agreed price. In the event of a disruption to services, the accommodation provider shall be liable in accordance with the statutory provisions, but only up to a maximum of the respective room price per night. Any further liability on the part of the accommodation provider is expressly excluded. The accommodation provider shall not be liable for force majeure.
§ 5 Cancellation / Invoice correction
5.1 A reservation is binding. Bad weather, illness, timetable changes, and delays are not the responsibility of the provider. The customer cannot derive any claim for waiver or regulations deviating from this regulation with regard to the provider's claims for cancellation fees.
5.2 Cancellation policies vary depending on the booking portal and are confirmed by the customer during the booking process. Bookings made via our website can only be canceled by email, while bookings made via external portals must be canceled there, which may incur additional fees. 5.3 Stornierungskosten für Reservierungen:
5.3.1 The provider reserves the right to charge a one-time fee of €15.00 for processing a cancellation (for canceling the invoice, reversing the corresponding amount, etc.). The customer reserves the right to prove that the provider incurred no or lower expenses.
5.3.2 Cancellations received after the cancellation deadline will be charged at 100% of the booking amount.
5.3.3 The provider reserves the right to charge the credit card provided as a guarantee in accordance with the cancellation policy.
5.4 The amounts listed in section 5.3 are the maximum cancellation fees. However, the provider will endeavor to keep the cancellation fees for the customer as low as possible.
5.5 Other agreements are only valid in consultation with the provider and in writing.
5.6 If the customer informs the provider of a different billing address after making a reservation and receiving the first invoice, the provider reserves the right to charge a fee of €15.00 for changing the invoice. The customer reserves the right to prove that the provider has incurred no or less expense.
§ 6 Warranty and liability
6.1 The provider shall not be liable for the loss and/or destruction of the customer's personal belongings, except in cases of intent or gross negligence.
6.2 The provider shall not be liable for unforeseen, unavoidable, and exceptional disruptions to service due to force majeure. Cases of force majeure are those beyond the provider's control, such as natural disasters, public unrest, etc.
6.3 If a parking space is made available to the customer for a fee, this does not constitute safekeeping. The provider is not liable for loss of or damage to motor vehicles parked or maneuvered in the parking space provided by the provider and their contents, except in cases of intent or gross negligence on the part of the provider's employees.
6.4 The provider shall not be liable for the improper or untimely transmission of contact details in accordance with Section 1.3, or for the retrieval of the transmitted access code by the customer.
§ 7 Data protection, exchange
7.1 The customer is hereby informed in accordance with § 33 BDSG (Federal Data Protection Act) and § 3 TDDSG (Telemedia Data Protection Act) that the provider processes their inventory data (name, address, period and duration of stay) in machine-readable form and only for tasks arising from the contract. The provider is entitled to disclose customer data if this is necessary to ensure the operation of the business (government authorities).
§ 8 Statute of limitations
8.1 All claims against the provider shall generally become time-barred one year after the start of the regular limitation period in accordance with § 199 (1) BGB.
§9 Miscellaneous
9.1 Dogs are only permitted with express written consent. The provider reserves the right to charge a fee for bringing a dog and to allocate a suitable room. It is therefore essential that the customer contacts the provider in good time.
9.2 Smoking is prohibited in both buildings. In the event of a violation, the customer will be charged a minimum of €150.00 for special cleaning of the apartment. The provider also reserves the right to charge the customer for higher costs, such as extensive special cleaning, reaccommodation of subsequent guests, etc. The customer reserves the right to prove that the provider has incurred no or less damage.
§ 10 Final provisions
10.1 All contracts are governed exclusively by the laws of the Federal Republic of Germany. Aachen is agreed as the exclusive place of jurisdiction for all disputes arising from or in connection with the contracts.
10.2 The place of performance and fulfillment is Aachen.
10.3 Should individual provisions of these General Terms and Conditions or of the accommodation contract be invalid or lose their validity due to circumstances arising at a later date, the validity of the remaining provisions of the General Terms and Conditions or of the accommodation contract shall remain unaffected. The invalid contractual provisions shall be replaced by a provision that comes closest to what the contracting parties would have wanted with regard to their economic and personal interests, had they considered the invalidity. The same applies to gaps in the General Terms and Conditions or the accommodation contract.