Check-In/Out

Dear guests,

We have listed the check-in and check-out procedures for you below. Should you have any questions, please do not hesitate to contact us using the contact details below.

General description of check-in:

• Check-in is possible from 15:00. Early check-in can be requested in good time by telephone or email.
• You will receive a six-digit access code for the building’s main entrance no later than the day of your arrival.
• In the lobby, you can check in at the check-in tablet using your reservation number and last name (available in German and English). 
  Then, please take a card, place it on the card reader, and start the encoding process.
• Please note your room number. Rooms 210, 211, and 212 are located in the building across the street at “Schloss-Rahe-Straße 17.” Please use your room key card to open the front door there.

General description for check-out:

• On the day of departure, you will no longer have access to your room with the room code from 10.00 am.
• A late check-out can be requested in good time by telephone or e-mail.
• A separate checkout on the tablet is not necessary. Please drop your key card into one of the designated boxes at the exit and close the room door. 

Information on the invoice:

• Please make sure you enter the correct billing address when booking. (Company name and address)  
• If you pay at the check-in machine, the invoice will be sent by e-mail after departure.  
• If you need the invoice again, please send us an e-mail to info@rathsmuehle.de.